Job Description

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Hi Connections

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Teamware is hiring for Client Service Operations /AML and KYC Manager role

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Experience:12+years

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Location:Mumbai(Powai)

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NP:Immediate joiners

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Interview mode:Face to Face

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JD:

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Client Service Operations

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Level: L3

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Attaching the JD again for your reference. We want the candidate to posses strong working knowledge on AML/KYC and Transaction monitoring field along with any of these compliance monitoring tools such as and LexisNexis, worldcheck etc

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The responsibilities include but are not limited to:

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Operations Management

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1. Lead and manage multiple AML/KYC/Transaction Monitoring/Fraud Alert Remediation projects, ensuring timely delivery with >99% quality.
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2. Act as the domain SME on AML, KYC, TM, and Fraud investigations—guiding the team and resolving escalations.
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3. Oversee end‑to‑end delivery for 4–5 major accounts, including planning, resourcing, execution, and reporting.
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4. Interpret regulatory requirements and policy changes (FATF, USA PATRIOT Act, EU AMLD, FCA, APAC AML, etc.) and translate them into updated SOPs and workflows.
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5. Ensure all methodologies, tools, and procedures are documented accurately and kept up to date.
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6. Monitor operational KPIs, SLAs, and productivity dashboards; implement corrective measures where needed.
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7. Partner with Business Units globally to support seamless transitions, migrations, and onboarding of new processes.
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8. Develop, implement, and monitor daily reports on key performance indicators, ensuring timely communication with relevant stakeholders
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Team Management

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1. Lead a team of 15+ analysts and quality control reviewers, ensuring optimal resource allocation and performance.
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2. Conduct structured coaching, mentoring, weekly check‑ins, and formal performance evaluations.
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3. Maintain team attrition below 10% annually and proactively identify early warning signs.
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4. Drive employee engagement,



development, and retention; maintain Pulse survey score ≥80%.
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Stakeholder & Client Management

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1. Build and maintain strong relationships with internal stakeholders, clients, and cross‑functional leaders.
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2. Deliver consistent client satisfaction with CSAT ≥4.5; oversee service recovery for low feedback scores.
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3. Communicate project progress, risks, and insights proactively to senior leadership and clients.
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Quality, Compliance & Continuous Improvement

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1. Ensure all research, reviews, and investigations meet regulatory, audit, and internal quality expectations.
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2. Lead quality assurance checks and implement feedback‑driven improvements.
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3. Identify process gaps and drive automation, optimization, and workflow enhancements.
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Requirements:

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1. Bachelor’s or Master’s degree in Finance, Business Administration, Law, or a related field.
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2. 12–15 years of experience in AML, KYC, Transaction Monitoring, Fraud Operations, or Financial Crime Compliance.
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3. 5–8 years of direct team management experience in operational environments.
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4. Solid knowledge of global regulatory frameworks (FATF, USA PATRIOT Act, EU AMLD, FCA, GDPR, APAC AML).
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5. Strong knowledge on tools like Elliptic, Chainalysis, TRM Labs, Sumsub and LexisNexis ThreatMetrix
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6. Proven experience in operations management, project management, and stakeholder management.
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7. Excellent communication, analytical, investigative, and decision‑making skills.
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8. Strong proficiency in MS Office, reporting tools, and workflow management.
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Preferred Certifications

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1. Candidates possessing any of the following certifications will be given preference:
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2. CAMS (Certified Anti‑Money Laundering Specialist)
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3. CKYCA (Certified KYC Associate)
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4. Globally Certified KYC Specialist (GO‑AKS)
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5. Any other recognized certification in AML/Compliance/Financial Crime
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If interested do share cv to [email protected]

📌 Anti-Money Laundering Specialist (Mumbai)
🏢 Teamware Solutions
📍 Mumbai