NOC Network Engineer

Location: Bangalore, India

Work Mode: Onsite

Shift: 24×7 Rotational Shifts

Experience: 5–8 Years

Position Overview

We are seeking a highly skilled NOC Network Engineer to join our 24×7 Network Operations Center. The role is responsible for ensuring the availability, performance, and operational stability of enterprise and cloud network infrastructure across AWS, Azure, hybrid, and on-premises environments.

The successful candidate will serve as an L2/L3 technical escalation point , providing hands-on diagnosis and resolution of complex network incidents while ensuring adherence to defined SLAs, operational procedures, and ITIL processes.

This position requires strong expertise in enterprise networking, cloud connectivity, incident management, and network security, along with the ability to operate effectively in a global, multi-region, follow-the-sun environment .

Key Responsibilities

- Provide 24×7 operational support and proactive monitoring of enterprise and cloud network environments.
- Monitor network health, availability, and performance using AWS CloudWatch, Azure Monitor, Splunk, Grafana, and SolarWinds .
- Perform advanced troubleshooting and root cause analysis of network and connectivity issues, including:
- Routing and switching anomalies
- Intermittent connectivity and packet loss
- DNS-related failures
- VPN tunnel instability
- Firewall and WAF-related issues
- Load balancer and network configuration issues
- Own network incidents through the complete lifecycle, from initial detection and investigation through remediation, validation, and service restoration .




- Serve as an L2/L3 escalation authority for complex network incidents within the NOC.
- Lead or actively participate in P1/P2 and Major Incident Management (MIM) activities, coordinating with relevant technical teams and vendors.
- Administer and troubleshoot cloud networking components across AWS and Azure , including VPC/VNet, subnets, route tables, Transit Gateway, VWAN, load balancers, VPN, Direct Connect, and ExpressRoute.
- Troubleshoot connectivity across cloud, on-premises data centers, and third-party environments .
- Manage and troubleshoot network security components including firewalls, WAF, Security Groups, NSGs, VPNs, and network access controls .
- Execute approved network changes in accordance with established SOPs, change management procedures, and governance standards .
- Maintain comprehensive incident, change, and operational documentation within ServiceNow .
- Contribute to continuous improvement initiatives covering runbooks, monitoring, alert optimization, dashboards, automation, and operational processes .
- Ensure effective shift handovers and operational continuity across global teams.

Required Experience

- 5–8 years of experience in Network Operations, NOC, Network Infrastructure, or Infrastructure Operations.




- Minimum 3 years of hands-on experience with cloud networking in AWS and/or Azure environments.
- Proven experience supporting business-critical production environments operating 24×7 .
- Strong experience in handling and resolving P1/P2 network incidents .
- Demonstrated expertise in L2/L3 network troubleshooting, incident resolution, and root cause analysis .
- Experience supporting global enterprise environments across multiple regions and time zones .
- Strong collaboration and communication skills, with the ability to work effectively with distributed technical teams and external vendors.
- Willingness to work in a 24×7 rotational shift workplace .

Technical Expertise

- Networking: TCP/IP, DNS, DHCP, Routing & Switching, BGP/OSPF
- Cloud: AWS VPC, Azure VNet, VPN, Load Balancing, Hybrid Connectivity
- Monitoring: Splunk, CloudWatch, Azure Monitor, Grafana, SolarWinds
- Security: Firewalls, VPN, WAF, Security Groups, NSGs
- ITSM: ServiceNow, Incident/Change/Problem Management, ITIL
- Operations: L2/L3 Troubleshooting, RCA, P1/P2 Incident Management, SLA & MTTR

Mandatory Certification

The candidate must hold at least one of the following certifications:

- AWS Certified Advanced Networking – Specialty
- Cisco Certified Network Professional (CCNP)

Core Competencies

Network Operations, Enterprise Networking, Routing & Switching, AWS/Azure Cloud Networking, L2/L3 Troubleshooting, Network Security, Hybrid Connectivity, Incident Management, Network Monitoring, ServiceNow, Root Cause Analysis, P1/P2 Incident Management

📌 Network Engineer (Bengaluru)
🏢 Sourcebae
📍 Bengaluru