Are you ready to lead a large-scale technology support organization and build the next generation of AI-powered support operations?We are looking for an experienced Director – Support to lead a 100+ member team in India , responsible for end-to-end Support Operations, Transaction Management & Monitoring, service reliability and customer-critical technology processes.Your Leadership MandateAs a key member of the India leadership team, you will:Lead and manage a 100+ member Support & Transaction Management organizationOwn the overall Support Operations and support ecosystem in IndiaDrive 24/7 monitoring, incident management, escalation and resolution across critical customer environmentsEstablish and improve SLA/SLO-driven support processes and operational governanceLead teams managing EDI, API, B2B transactions and integration workflowsDrive proactive identification of incidents, transaction failures, systemic risks and performance issuesBuild a culture of operational excellence, accountability and continuous improvementWork closely with Engineering, Product, CloudOps, Customer Success and global teams to improve platform reliabilityDevelop leaders and build a high-performing, scalable support organizationAI, Automation & TransformationYou will play a key role in transforming traditional support operations through:AI-powered anomaly detection and predictive monitoringAutomation of monitoring,



triage and support workflowsAI-assisted root-cause analysis and issue prioritizationAI copilots, agents and workflow orchestrationData-driven operational insights and proactive customer-impact preventionWhat We're Looking For12+ years of experience in SaaS, Cloud, Technology Operations, Support or Integration environmentsProven experience leading large technology support/operations teams (100+ preferred)Solid experience managing 24/7 Support Operations and escalation frameworksExperience with Transaction Monitoring, Application/Technical Support or high-availability environmentsStrong understanding of EDI, APIs, B2B transactions and integration platformsExperience with observability, monitoring, incident management and service reliabilityDemonstrated experience driving automation, AI adoption and operational transformationStrong stakeholder management and executive communication skillsEngineering/technical background preferredLeadership ProfilePeople Leadership | Operational Excellence | Customer Focus | Technology Operations | AI & Automation | Service Reliability | Transformation | Strategic ThinkingIf you are a technology operations leader who can scale teams, strengthen support systems and transform customer support through AI and automation , we would like to hear from you.Write to [email protected] to get connected!

📌 Director of Support (Vasanth Nagar)
🏢 CareerXperts Consulting
📍 Vasanth Nagar