Key Skills: Telecom, itsm, ServiceNow, CSM, Architect, Agile Methodology, WaterfallRoles and Responsibilities:Drive functional and technical solution design across the ServiceNow domainTranslate business and IT requirements into ServiceNow solutions aligned to OOTB capabilities and architectural standardsProvide architectural oversight across solutioning and development activitiesWork with enterprise architects, solution architects, and domain SMEs to shape implementation epics and delivery plansSupport Agile planning activities and guide squads with technical direction and platform expertiseSkills Required:14+ years of relevant experience in ServiceNow architecture and platform deliveryStrong hands-on experience with ServiceNow implementations, especially in CSM or TSM environmentsProven background as an IT architect in a telecom contextAbility to design scalable platform solutions and evaluate impact across connected systemsExperience working with ServiceNow platform capabilities and enterprise integration scenariosGood to Have:Experience with Waterfall delivery methodologyExperience with Agile methodologyEducation: Master's degree in IT, Telecom, or equivalent experience