Order Management Specialist / SMEJob SummaryResponsible for managing end-to-end Order Management / Order-to-Cash (O2C) activities, processing customer orders, resolving queries, handling returns/claims, and ensuring transactions are completed accurately within SLA.Key ResponsibilitiesManage end-to-end Order Management / O2C processes .Process and validate customer orders within defined SLA .Work on SAP and Salesforce for order/case management.Handle customer queries, returns, defective claims and chargebacks.Manage credit/debit memo activities and documentation.Prepare operational reports and maintain data accuracy.Identify and escalate order/process issues.Follow SOPs, quality and compliance requirements .Support process improvement and automation initiatives.Mandatory SkillsOrder Management / O2C experience – MandatorySAP experience – MandatorySalesforce experience – MandatoryGood understanding of customer order processingExperience in returns, claims, chargebacks, or credit/debit memosGood communication and problem-solving skillsCandidates without relevant Order Management/O2C + SAP experience will not be considered.

📌 Order Management Specialist / SME | 2-5 Years (Vasanth Nagar)
🏢 Innova ESI
📍 Vasanth Nagar