Job Type: Full-time

Client Success ManagerCompany: Storefox.ai Team: Deployment & Client Success Location: remote (travel to client stores frequently) Type: Full-time Reports to: Founders directlyAbout StorefoxStorefox is the conversation layer for restaurant chains.Every day, thousands of conversations happen at the counter between crew and guest. What got recommended. What got skipped. Where the queue broke. Which guest walked away unhappy. Today all of it disappears the moment it happens, and operators are left running their chains on lagging indicators: POS reports, mystery shopper visits, and gut feel.Storefox captures those counter interactions, analyses them, and turns them into something an operator can act on the same week: upsell compliance by store, service standard adherence, recurring guest complaints, and auto-generated tickets routed to the right manager.We are live across 360+ stores with some of the most recognised restaurant, cafe and QSR brands in the market, and we are backed by Antler and Relentless VC. We are now scaling both the account base and the US market.About the roleThis is not a ticket-queue job. Client Success at Storefox is the function that decides whether a pilot becomes a chain-wide rollout.You will own a portfolio of restaurant brands from the moment they go live through renewal and expansion. Your job is to make sure the insight Storefox produces actually changes what happens on the floor, and to make sure the operator can see that it did. That means living inside the data, sitting with Ops and Training leaders, walking stores, and being the person the client calls first.You will also be the loudest voice of the customer inside the company.



What you hear in a store visit should show up in the product roadmap.What you will doOwn the account relationshipRun a book of enterprise and mid-market restaurant accounts from onboarding to renewalBuild relationships across the client org: Ops Heads, Training, CX, Area and Store ManagersBe accountable for retention, adoption and account expansion targetsDrive adoption and outcomesTurn dashboard data into a explicit narrative: what changed, what did not, what to do nextRun weekly and monthly business reviews with client leadershipSet measurable success criteria with each account and report against themIdentify at-risk accounts early and build the recovery plan yourselfDeploy and enablePartner with the deployment team on new store rollouts and hardware installsTrain client teams at HQ, regional and store levelBuild the enablement material that makes each rollout faster than the lastGrow the accountSpot expansion opportunities: new stores, new brands within a group, new modulesWork with the founders on pricing, renewals and commercial conversationsTurn happy operators into references, case studies and introductionsFeed the productLog and prioritise client feedback with clear reasoning, not just a wishlistWork with product and engineering on what to build nextTest new features with your accounts before they ship broadlyYour first 90 daysDays 1 to 30:



Learn the product end to end. Visit stores. Shadow live accounts and sit in on client reviews. Understand how the analysis is produced and where it can go wrong.Days 31 to 60: Take ownership of your first accounts. Run your first monthly review independently. Ship one improvement to how we report to clients.Days 61 to 90: Own your full book. Have a documented success plan per account, a clear renewal picture, and at least one expansion conversation in motion.Who you areRequired3+ years in client success, account management, key accounts or restaurant operationsExperience owning commercial outcomes: retention, renewal or growth targetsStrong with data. You can read a dashboard, find the story in it, and defend your conclusionExcellent written and verbal communication. You can present to a COO and to a store manager on the same dayWilling to spend real time in stores. This is not a role you run from SlackComfortable in an early-stage environment where the playbook is being written as you use itStrong advantageBackground in QSR, cafe, casual dining or retail operationsExperience deploying software to frontline, non-technical teams across many locationsExposure to multi-unit or franchise structuresWorking knowledge of spreadsheets, BI tools or SQLHow we workBias to action over processDirect communication and no politicsOwnership without hand-holdingWhat we offerReal ownership of a function, not a seat inside oneDirect access to the founders and a short line to decisionsA front-row view of how the best restaurant operators actually runCompetitive compensation, equity, and the scope to grow into a leadership role as the team scales

📌 Customer Success Manager (Gandhinagar)
🏢 Storefox.ai
📍 Gandhinagar