- Drive functional and technical solution design across the ServiceNow domain
- Translate business and IT requirements into ServiceNow solutions aligned to OOTB capabilities and architectural standards
- Provide architectural oversight across solutioning and development activities
- Work with enterprise architects, solution architects, and domain SMEs to shape implementation epics and delivery plans
- Support Agile planning activities and guide squads with technical direction and platform expertise
Skills Required:
- 14+ years of relevant experience in ServiceNow architecture and platform delivery
- Strong hands-on experience with ServiceNow implementations, especially in CSM or TSM environments
- Proven background as an IT architect in a telecom context
- Ability to design scalable platform solutions and evaluate impact across connected systems
- Experience working with ServiceNow platform capabilities and enterprise integration scenarios
Valuable to Have:
- Experience with Waterfall delivery methodology
- Experience with Agile methodology
Education: Master's degree in IT, Telecom, or equivalent experience