Job Title: Couture / Bespoke Sales Consultant

Employment Type: Full-Time

Location: Kalaghoda, Mumbai

Experience: 2+ years

ABOUT SDS by KUSHAL SHAH

- SDS by KUSHAL SHAH is a men’s luxury brand specializing in Prêt, Couture, and Bespoke.
- We focus on refined design aesthetics, craftsmanship, and service, creating a seamless balance between luxury and contemporary style.
- Rooted in an evolving yet timeless design philosophy, our collections reflect a consistent creative vision.
- Our parent company, SHEETAL, has been a pioneer in Indian fashion retail for over 50 years.
- Industry icons such as Hemant Trivedi, Manish Malhotra, and Aki Narula began their creative journeys at SDS before launching their own labels.

KEY RESPONSIBILITIES

1. Store Revenue & Sales Performance

- Drive overall store revenue and ensure achievement of daily, weekly, and monthly targets

- Monitor individual and team sales performance and align with business goals

- Focus on high-value couture and bespoke sales, especially wedding and occasion wear

- Track and improve Average Order Value (AOV) through complete look selling

- Analyse sales data to identify growth opportunities and improve conversions

- Implement strategies to increase walk-ins, conversions, and ticket size

2. Client Engagement & Luxury Experience

- Deliver a highly personalized and premium luxury retail experience to every client

- Build and nurture long-term relationships with strong follow-ups and engagement

- Understand client lifestyles, occasions, and wardrobe requirements in depth

- Personally manage VIP and high-value clients when required

- Ensure seamless end-to-end client journeys—from consultation to final delivery

- Resolve client concerns with professionalism and discretion

3. Couture & Bespoke Sales Leadership

- Lead couture and bespoke sales across the store

- Guide clients through complete journeys—from concept, fabric selection, and styling to delivery

- Drive sales through strong product knowledge, storytelling, and personalization

- Support team in converting high-value clients and closing sales effectively

- Ensure achievement of individual and store-level revenue targets

4. Team Leadership & Performance Management

- Lead, manage, and motivate the sales team to maintain high performance standards

- Conduct daily briefings to align the team on targets, priorities, and client handling

- Monitor individual performance and provide structured feedback and training

- Train team on product knowledge,



styling, and luxury client servicing

- Maintain discipline, accountability, and strong team culture

- Ensure adherence to grooming, behavior, and brand service standards

5. Technical Expertise in Menswear & Tailoring

- Maintain in-depth knowledge of menswear categories: sherwanis, bandhgalas, achkans, kurtas, jackets, tuxedos, suits, shirts, and trousers

- Demonstrate strong understanding of garment construction including:

– Collars, lapels, cuffs, plackets, buttons, darts, seams, hems, and closures

– Shirt construction (yokes, pleats, seams)

– Trouser construction (waistbands, pleats, hems, closures, side adjusters)

- Guide both team and clients on silhouette, proportion, structure, and fit

6. Fabric, Embroidery & Craftsmanship Knowledge

- Possess strong expertise in fabrics including composition, weave, texture, and fall

- Understand embroidery techniques, surface ornamentation, and finishing standards

- Advise clients on fabric and design suitability based on occasion and climate

- Stay updated on global textile innovations and craftsmanship trends

7. Measurements, Fittings & Quality Control

- Oversee accurate measurement-taking across all garment categories

- Supervise fittings with a focus on fit, balance, proportion, and comfort

- Provide structured alteration instructions to tailoring teams

- Ensure final garments meet couture-level fit and finishing standards

8. Order Management & Production Coordination

- Ensure complete accuracy in order documentation, measurements, and customization details

- Verify order forms before submission to avoid discrepancies

- Coordinate with design and production teams for timelines and execution

- Track orders from booking to final delivery

- Proactively resolve delays or issues to maintain service excellence

9. Inventory & Stock Management

- Monitor stock movement, availability, and product flow within the store

- Maintain accurate inventory records and tracking systems

- Coordinate with warehouse and backend teams for replenishment

- Prevent stock discrepancies, damages, or losses





- Ensure proper handling and storage of high-value garments

10. Store Operations & SOP Compliance

- Ensure all store operations follow structured SOPs and workflows

- Maintain order trackers, client records, and documentation systems

- Ensure discipline and consistency in daily operations

- Identify gaps in processes and implement improvements

- Ensure smooth coordination between all store functions

11. CRM, Reporting & Client Insights

- Maintain detailed client databases including measurements, preferences, and purchase history

- Track sales performance and generate structured reports

- Analyse client behavior and buying patterns

- Use insights to improve sales strategies and client engagement

12. Visual Merchandising & Store Presentation

- Ensure the store reflects premium luxury standards at all times

- Oversee garment display, merchandising, and product placement

- Maintain cleanliness and presentation across store, trial rooms, and client areas

- Conduct regular quality checks on garments and displays

13. Cross-Functional Coordination

- Work closely with design, production, merchandising, accounts, and backend teams

- Ensure timely communication of client requirements and updates

- Maintain alignment between retail operations and backend execution

- Resolve operational and logistical issues efficiently

14. Brand Representation & Market Awareness

- Act as a brand ambassador reflecting the ethos of SDS by KUSHAL SHAH

- Uphold high standards of grooming, communication, and professionalism

- Stay updated on global and domestic couture trends and designers

- Ensure every interaction reflects refinement, discretion, and excellence

QUALIFICATIONS & PREREQUISITES

- 3–6+ years of experience in luxury retail, couture/bespoke sales, or high-end menswear

- Proven experience in managing teams and driving store revenue

- Strong understanding of garment construction, tailoring, fabrics, and embroidery

- Experience handling high-value clients and delivering personalized service

- Excellent communication, leadership, and interpersonal skills

- Solid organizational and problem-solving abilities

- Ability to manage multiple priorities and client orders simultaneously

- Proficiency in CRM systems, sales tracking tools, and operational processes

- Well-groomed and aligned with luxury brand standards

- Must be based in Mumbai or within a commutable distance to Kalaghoda

📌 Couture / Bespoke Sales Consultant (India)
🏢 SDS BY KUSHAL SHAH
📍 India