Role- Operation Team Lead- US Voice Process Location-Mohali Work Mode-WFO Exp-4-8 Years ️ Key Skills Required Excellent verbal and written English communication. Leadership and people management. Knowledge of international customer service standards. Experience with CRM systems, call monitoring tools, and reporting dashboards. Problem-solving and conflict resolution. Time management and multitasking. Typical Requirements Bachelor’s degree or equivalent. 4+ years of experience in an international voice process, with at least 1–2 years in a leadership role. Willingness to work in night shifts or rotational shifts. Familiarity with US client handling is often preferred.
📌 Operation Team Lead - US Voice Process (Sahibzada Ajit Singh Nagar)
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar
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