Qualification: Diploma/BE in Civil Engineering / Any Graduate with real estate CRM experience.
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Key Responsibilities:
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CRM Technical
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- Coordinate with project and engineering teams for handover readiness, snag management, and technical clarifications.
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- Support customers during handover and rectification processes.
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- Coordinate across departments for timely updates and responses.
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- Drive customer satisfaction and process improvement initiatives.
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- Solid documentation, communication, and team collaboration skills.
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CRM
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- Oversee CRM operations, manage escalations, ensure timely possession and documentation. Drive customer satisfaction and process improvement initiatives.
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