Job Description

WHO ARE WE?

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We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!

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one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

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Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:

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CloudSEK’s Product Suite:

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- CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
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- A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
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- CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.
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Key Milestones:

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- 2016 : Launched our first product.
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- 2018 : Secured Pre-series A funding.
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- 2019 : Expanded operations to India, Southeast Asia, and the Americas.
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- 2020 : Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
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- 2021 : Raised $7M in Series A funding led by MassMutual Ventures.
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- Awards & Recognition : Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
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- 2025 : Secured $19 million in funding led by Tenacity Ventures, Commvault.
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About the Role:

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CloudSEK is seeking a motivated and versatile Cybersecurity Operations Analyst to join our expanding global team. This is a multifaceted role that blends Product Support , Cyber Threat Takedown Operations , and Security Event Analysis .



You will be the first line of defense in securing our customers and upholding the integrity of their digital presence.

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This position is ideal for candidates who are early to mid in their cybersecurity career with 1-2 years of exp and are passionate about threat detection, user support, and protecting brands from malicious online activity.

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Key Responsibilities:

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1. Technical Product Support (CloudSEK Product) – L1

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- Serve as the first point of contact for customer issues via email, chat, or phone.
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- Troubleshoot and resolve basic technical issues using documentation and internal tools.
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- Record and track support issues in our ticketing system with clarity and precision.
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- Collaborate with engineering and security teams to escalate unresolved issues.
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- Contribute to user guides and help documentation for common support queries.
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- Continuously learn and apply knowledge of cybersecurity and threat detection.
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2. Brand Protection & Takedown Analyst

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- Monitor, identify, and document phishing websites, fake domains, and impersonation profiles on social media platforms.
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- Initiate and manage takedown requests across hosting providers, registrars, and platforms.
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- Provide timely follow-ups and status updates to internal teams and stakeholders.
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- Assist in building and maintaining playbooks, SOPs, and threat feeds relevant to brand abuse.
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- Work closely with the intelligence team to map phishing campaigns and related threat infrastructure.
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3. L1 Security Analyst (SOC/Threat Monitoring)

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- As a member of the comanaged services team, monitor alerts and incidents generated on the CloudSEK portal.
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- Conduct initial triage and classification of potential threats.
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- Document response steps and escalate incidents as per defined protocols.
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- Stay updated with the latest cyber threats, TTPs, and security advisories.
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- Apply AI prompt engineering techniques to improve efficiency in threat detection and knowledge handling.
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We're strongly looking for people who have:

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- Bachelor's degree in Technology, Cybersecurity, or related fields.
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- Prior exposure or a strong interest in cybersecurity, threat intelligence, or SOC operations.
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- Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats.
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- Strong communication skills (written & verbal).
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- Ability to work independently in a rotational shift environment supporting global customers.
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- Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk).
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- Familiarity with cybersecurity tools and platforms (e.g., VirusTotal, Whois, SIEM, OSINT tools).
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- Basic knowledge of cloud security, APIs, or red teaming (bonus, not required).
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- Proficiency with scripting (Python, Bash) or automation is a plus.
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- Certifications like CEH, Security+, or practical experience in phishing mitigation will be advantageous but not mandatory.
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Work setup:

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- Work Mode: On-site from our Bengaluru Office.
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- Working hours: Rotational shifts to support a 24x7 operations but would mostly be to cover our customers in LTAM and USA (EST and PST).
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Why Join Us?

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- Work at the intersection of cybersecurity , AI , and digital risk protection .
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- Exposure to real-world cyber threats, takedown operations, and incident response.
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- Learn from seasoned cybersecurity professionals in a fast-paced startup environment.
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- Opportunity to grow your career in Cyber Security with practical application
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How to Apply:

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Please submit your resume, a brief cover letter, and (if available) any relevant projects, certifications, or OSINT analysis you've performed.

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Benefits of Joining CloudSEK

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We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:

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- Flexible working hours.
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- Food, unlimited snacks and drinks are all available while at office.
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And, the finest part is yet to come! Every now and then we ensure to unwind and have a positive time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!

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CloudSEK is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.

📌 Product Specialist - Cyber Threat Takedown Operations (Bengaluru)
🏢 cloudsek
📍 Bengaluru