Key Responsibilities

Onboard recent users via phone, video call, and WhatsApp/chat

Demo the app's features and answer product questions

Resolve basic issues and escalate technical ones to the tech team

Create and maintain help articles, FAQs, and walkthrough videos

Follow up with new users in their first [30] days to drive activation

Share recurring user confusion and feature requests with the product team

Maintain onboarding records and report weekly on user activation

Required Skills & Qualifications

[1-3] years in customer support, customer success, onboarding, training, or teaching

Excellent spoken and written [English and Tamil]

Ability to explain software clearly to non-technical users

Comfortable learning new apps quickly

Graduate in any discipline

Basic computer skills: Google Workspace / MS Office

- Experience

0 - 3 Years

- No. of Openings

2

- Education

Graduate

- Role

Customer Onboarding Specialist

- Industry Type

Software Product

- Gender

Female

- Age Limit

24 - 40 Yrs.

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Home

📌 Customer Onboarding Specialist — Mobile App (Female Only) (Nagercoil)
🏢 Rise Again Web Technologies
📍 Nagercoil