We are looking for a Chat Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer technical queries through live chat in a professional and timely manner.
- Understand customer concerns and identify the root cause of technical issues.
- Provide step-by-step troubleshooting and appropriate solutions through chat.
- Assist customers with product/service-related technical issues.
- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).
- Escalate complex or unresolved issues to the appropriate technical team.
- Maintain accurate records of customer interactions and issue resolutions.
- Follow up on pending or escalated issues whenever required.
- Maintain proper chat etiquette, professionalism, and customer-friendly communication.
- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.
Required Skills & Qualifications
- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.
- Good written communication skills in English.
- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.
- Positive typing speed and accuracy. (Avg 30 WPM)
- Ability to multitask and handle multiple chat interactions when required.
- Customer-focused attitude with good patience and professionalism.
- Willingness to work in rotational shifts, if required.
- Experience
2 - 3 Years
- No. of Openings
10
- Education
Graduate
- Role
Chat Support Executive
- Industry Type
Call Centre / BPO / ITES / LPO
- Gender
[ Male / Female ]
- Job Country
India
- Type of Job
Full Time
- Work Location Type
Work from Office
📌 Chat Support Executive (2-3 Years) (Perungudi)
🏢 Nama Outsourcing
📍 Perungudi
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