Job Description: Technical Skills -

Positive Computer navigation skills, keyboarding skills
Proficient in MS office – specially Excel

Process Specific Skills -

Possesses necessary knowledge of business concepts to effectively perform the job.

Effective negotiation skills

Makes decisions in a timely manner; shows valuable judgment about when to make decisions independently and when to collect more information or involve others.

Commits to achieving specific objectives and takes ownership for accomplishing them.

Effectively balances quality, customer service and productivity standards.

Make calls to the customer for collection or payment details.
Work towards resolution of disputes

Soft Skills -

Self-discipline

Result orientation

Adaptability

Presentation skills

Feedback skills

Goal oriented

Excellent written and verbal communication skills

Listening and comprehension skills

Questioning and Reasoning Skills

Customer Service focus and telephone etiquette

Ability to multitask,



prioritize and manage daily work activities.

Responsibilities: Manage office s

Quality monitoring & review of accounts

Allocation of accounts as per the guidelines

Ensure timely closure of accounts.

Ensure that the quality of the transactions is in compliance with predefined parameters.

Ensure adherence to Company Policies and Procedures

Ensure fair methods are used to collect outstanding balance on the account.

Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns.

Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)

Prepare reports of the accounts assigned to the team.

Preparing business review templates for performance review

upplies, coordinate meetings, handle correspondence, and maintain records.

Qualifications: Graduate 1 - 3 Years

📌 Executive Uttar Pradesh (India)
🏢 EXL Service
📍 India