Key Responsibilities Customer Communication & Database Management
Update database records diligently by making outbound calls to verified industrial prospects.
Filter incoming emails daily to identify new business leads and service requests.
Execute continuous follow-ups with existing clients regarding quotes, machine delivery, and satisfaction.
Requirement Gathering & Internal Coordination
Document client technical specifications, washing capacity needs, and operational requirements accurately.
Connect with marketing and technical teams to relay client needs for custom machinery.
Bridge communication gaps between the client and the engineering department during the design phase.
Query Resolution & Service Support
Log customer complaints, technical glitches, and spare parts inquiries into the CRM system.
Coordinate with the field service team to schedule maintenance and resolve client issues quickly.
Track ticket resolution progress to ensure service teams meet agreed-upon timelines.
Requirements & Qualifications
Education: Graduate in Business Administration, Marketing, Commerce, or Diploma in Engineering.
Skills: Excellent verbal and written English communication skills.
Tools: Basic knowledge of MS Office (Excel, Word) and familiarity with CRM software concepts.
Attributes: Strong listening skills, patience, and a quick learning curve for technical product details.
Perks
Gain hands-on experience in international B2B client management and industrial manufacturing operations.
Receive structured training on CRM tools, technical machinery specifications, and corporate communication.
Access explicit growth opportunities paths into B2B sales, account management, or service operations
Pay: ₹9,655.26 - ₹30,000.00 per month
Benefits:
Food provided
Health insurance
Provident Fund
Ability to commute/relocate:
Chengalpattu, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)