Job Summary: -

A CRM (Customer Relationship Management) Executive manages customer interactions, maintains databases, and supports sales and post-sales coordination to improve client satisfaction and retention.

Key Responsibilities: -

· Book PO, PI, Factory follow-up, PI sheet maintain, dispatch sheet maintains, inspection call arranges, order clearance, Payment follow-up.

· Customer Interaction: Handle inquiries, resolve complaints, and follow up via calls, emails, and WhatsApp.

· Data Management: Update and maintain accurate customer records, sales pipelines, and interaction histories in CRM software.

· Sales Support: Coordinate appointments, process orders, prepare quotations, and collaborate with logistics or internal teams.

· Reporting: Generate daily, weekly, and monthly performance and lead conversion reports using MS Excel or Google Sheets.

Qualifications & Skills:

· 2 to 4 years in CRM, customer support, sales coordination.

· Robust communication and interpersonal skills.

· Proficiency in MS Office (Excel, Word, PowerPoint) and CRM software.

· Excellent organizational and multitasking abilities.

Pay: From ₹25,000.00 per month

Work Location: In person

📌 Crm Executive Delhi
🏢 LKB ENGINEERING
📍 Delhi