We are looking for a confident and communication-oriented Telecaller to connect with prospective students and parents, generate interest, provide basic information about courses, and support the admissions team through effective follow-ups and lead management.
Key Responsibilities
Make outbound calls to prospective students and parents from assigned leads.
Introduce the organization, courses, programs, and admission process.
Understand basic student requirements and identify their interests.
Share relevant course and program information with prospective students.
Handle initial queries and provide accurate information.
Follow up regularly with interested and prospective students.
Schedule demo classes, counseling sessions, and consultations.
Maintain proper records of calls, follow-ups, and lead status.
Update lead information in the CRM or relevant tracking system.
Coordinate with the counseling/admissions team for qualified leads.
Ensure timely follow-up and maintain valuable communication with prospects.
Achieve daily/weekly calling and lead-conversion targets.
Key Skills
Good verbal communication and interpersonal skills.
Confident and polite telephone manner.
Basic sales and convincing skills.
Ability to handle queries and objections.
Valuable follow-up and relationship-building skills.
Basic computer and CRM knowledge.
Good time management and organizational skills.
Ability to work with targets.
Experience
0–2 years of experience in telecalling, customer service, inside sales, or a similar role.
Freshers with valuable communication skills can also apply.
Qualification
Graduate or equivalent qualification.