Experience: Fresher / 0–1 Year
Qualification: 12th Pass / Graduate in any stream
Job Type: Full Time
Location: Udaipur
Job Summary
We are looking for a Customer Care Executive to handle customer queries, provide information about our products/services, and ensure a positive customer experience. Freshers with positive communication skills and a willingness to learn are welcome to apply.
Key Responsibilities
Handle customer calls and respond to customer queries professionally.
Understand customer concerns and provide suitable solutions.
Explain company products, services, policies, and processes clearly.
Handle customer complaints patiently and courteously.
Follow up with customers until their queries are resolved.
Maintain accurate customer details and interaction records.
Escalate complex issues to the concerned department/senior.
Coordinate with internal teams for timely resolution of customer issues.
Maintain a positive relationship with customers.
Follow company policies, processes, and quality standards.
Required Skills
Positive communication skills in Hindi and basic English.
Basic computer knowledge.
Positive listening and problem-solving skills.
Positive attitude and willingness to learn.
Patience and ability to handle customers professionally.
Basic knowledge of MS Office is an advantage.
Who Can Apply?
Freshers are welcome. Candidates who are confident, customer-friendly, and interested in building a career in customer service can apply.