Handle customer calls, enquiries, and service-related requests.
Schedule and confirm vehicle service appointments.
Receive customers and understand their vehicle/service requirements.
Coordinate with Service Advisors and workshop teams for timely vehicle delivery.
Provide customers with regular updates regarding vehicle repair and service status.
Follow up with customers after vehicle delivery to ensure satisfaction.
Handle customer complaints and coordinate for quick resolution.
Conduct service reminders and follow-up calls for pending services.
Maintain accurate customer records and update CRM/DMS systems.
Support customer retention and improve repeat-service business.
Collect customer feedback and work towards improving CSI/customer satisfaction.
Coordinate service campaigns, recalls, and customer communication activities.
Maintain qualified communication and ensure a positive customer experience.

Pay: ₹12,000.00 - ₹18,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Cre Service Mavelikara
🏢 Sleeba & Sons Motor
📍 Mavelikara