Hotel Hostess — Job Description

Position: Hotel Hostess
Department: Front Office / Food & Beverage
Reports to: Front Office Manager / Restaurant Manager
Location - Bhandup

Job Summary

The Hotel Hostess is responsible for welcoming guests, managing seating and reservations, providing information, and ensuring a warm and professional guest experience. The role requires excellent communication, grooming, customer-service skills, and the ability to coordinate effectively with hotel staff.

Key Responsibilities
Welcome and greet guests in a friendly and qualified manner.
Manage guest reservations, seating arrangements, and waiting lists.
Escort guests to tables or appropriate areas.
Handle guest inquiries and provide information about hotel facilities and services.
Coordinate with the restaurant, front office, housekeeping, and other departments as required.
Maintain accurate reservation and guest records.
Handle guest complaints politely and escalate issues when necessary.
Monitor guest flow and ensure smooth seating operations.
Maintain high standards of personal grooming, hygiene,



and professional appearance.
Assist with special events, VIP guests, and group bookings.
Follow hotel policies, service standards, and safety procedures.

Requirements
Minimum 12th pass; hospitality qualification is an advantage.
Previous experience in a hotel, restaurant, or customer-service role preferred.
Positive English communication skills; knowledge of additional languages is a plus.
Pleasant personality and strong interpersonal skills.
Well-groomed and confident.
Ability to work under pressure and in shifts, including weekends and holidays.
Basic computer and reservation-system knowledge is preferred.

Key Skills
Guest relations
Communication
Hospitality and customer service
Reservation management
Problem-solving
Teamwork
Professional grooming
Multitasking

Salary: As per hotel standards and candidate experience.

Pay: ₹18,000.00 - ₹24,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Hostess Bhandup
🏢 Team HR
📍 Bhandup