Responsibilities
Handle customer enquiries received through website, WhatsApp, phone calls, marketplaces, social media and other digital channels.
Respond to customer enquiries promptly and professionally.
Understand customer requirements, application and budget.
Recommend suitable products based on customer needs.
Explain product features, specifications, pricing, availability and offers.
Follow up with interested customers and convert enquiries into confirmed orders.
Maintain regular follow-up with customers until closure.
Identify prospects for cross-selling and upselling.
Share product catalogues, quotations, product images and other relevant information with customers.
Coordinate with the E-commerce, Sales, Warehouse, Dispatch and Accounts teams to ensure smooth order processing.




Maintain accurate records of enquiries, follow-ups, conversions and lost leads.
Ensure all customer queries and complaints are addressed or properly escalated.
Meet monthly sales and conversion targets.
Maintain a high level of customer engagement and service quality.
Analyse non-converted enquiries and identify reasons for lost sales.
Participate in promotional campaigns and special sales activities conducted by the E-commerce team.

HR - 81222 82550

Pay: ₹9,792.34 - ₹25,000.00 per month

Perks:
Work from home

Work Location: In person

📌 Pre Sales Executive – E Commerce Puzhal
🏢 HOTEL SHOPPEE INDIA
📍 Puzhal