Take ownership of the customer journey after booking confirmation.
Coordinate with customers to finalize inspection dates and time slots.
Coordinate with inspectors and ensure inspections are scheduled properly.
Send booking confirmations, inspection reminders, and other updates through WhatsApp/email.
Coordinate with customers regarding pending payments.
Track inspection status from booking to completion.
Coordinate with the technical team regarding inspection updates and report delivery.
Ensure inspection reports are shared with customers on time.
Handle basic customer queries and coordinate with the concerned team for technical issues.
Follow up with customers after report delivery for feedback.
Coordinate Google reviews and testimonials from satisfied customers.
Maintain accurate customer, booking, payment, and inspection records in CRM/Google Sheets.
Identify delays or issues in the process and proactively follow up until closure.
Maintain skilled communication with customers throughout the service journey.
Support the team with day-to-day operational activities.