Roles & Responsibilities for Technical Support Executive: - · Connecting with the clients and resolving their queries on call, remote desk etc. · Resolv tickets generated by the clients for their technical requests and problems to maintain the productivity. · Helps in designing and implementing successful software implementation. · Keep tracking the user tickets and resolutions. · Coordinate with the Development team incase of any current feature is required. Skills Required:- · Excellent problem solving and troubleshooting skills. · Excellent communication skills. · Must have problem solving and process improving mindset. · Have basic knowledge of programming skills. · Must have excellent knowledge of Microsoft Office (Word, Excel, etc)
Key Responsibilities:
Connect with clients and resolve their queries via calls, remote desktop support,



and other communication channels.
Address and resolve tickets raised by clients for technical issues to ensure seamless operations.
Assist in designing and implementing effective software solutions.
Track user tickets and ensure timely resolutions.
Coordinate with the development team for any current feature requirements.

Required Skills:
Solid problem-solving and troubleshooting abilities.
Excellent communication skills.
A proactive mindset focused on problem-solving and process improvement.
Basic knowledge of programming concepts.
Proficiency in Microsoft Office (Word, Excel, etc.).

📌 Technical Support Executive Lucknow
🏢 Edunext Technologies
📍 Lucknow