Job Description : Sales Trainer Cum QA

Department: Operations / Training & Quality
Industry: BPO / Contact Center
Experience: 1–4 Years

We are looking for a Sales Trainer Cum QA to train sales executives, monitor call quality, identify performance gaps, and provide coaching to improve sales performance and customer experience.

Key Responsibilities
Conduct induction, process, product, and sales training.
Deliver refresher training and coaching sessions.
Monitor and evaluate sales calls as per quality parameters.
Conduct call audits and share feedback with agents.
Identify training and performance gaps and prepare action plans.
Conduct mock calls, role plays, and assessments.
Work with Team Leaders and Operations to improve sales, conversion, productivity,



and quality.
Maintain QA reports, scorecards, and performance records.

Required Skills
Excellent communication and presentation skills.
Knowledge of BPO sales processes and call quality parameters.
Solid sales coaching and objection-handling skills.
Valuable analytical and reporting skills.
Proficiency in MS Excel and PowerPoint.

Qualification: Graduate in any discipline.
Experience: 1–4 years in BPO Sales Training, Quality, or Operations.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Sales Trainer Noida (India)
🏢 DialDesk
📍 India