We are looking for a Customer Support Executive (CSE) to handle customer queries, resolve issues, and provide timely support through calls, emails, and chat. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to handle multiple queries efficiently.
Key Responsibilities
Handle inbound and outbound customer calls, emails, and chat support
Resolve customer complaints, queries, and service requests in a professional manner
Provide accurate information about products, services, policies, and procedures
Maintain and update customer records in CRM systems
Escalate complex issues to the relevant department when required
Follow up with customers to ensure resolution and satisfaction
Maintain high standards of customer service and professionalism
Required Qualifications
Graduate in any discipline (12th pass may be considered for some roles)
0–3 years of experience in customer support / customer service / call center
Freshers with good communication skills are welcome
Preferred Skills
Experience in BPO, E-commerce, or Service Industry
Valuable typing speed and documentation skills
Perks
Competitive salary
Training & career growth opportunities
Supportive work environment
Job Types: Full time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Cell phone reimbursement
Paid sick time
Paid time off