General Manager — Key Responsibilities
Sales & Profitability
Take complete ownership of store sales and profitability.
Set and achieve monthly/annual sales targets.
Monitor daily sales, average bill value, conversion rate, footfall and category-wise performance.
Identify ways to increase sales and reduce unnecessary costs.
Be accountable for the store’s overall P&L; performance.
Hiring & Team Management
Recruit sales staff and other store employees.
Train new employees on products, customer service and selling techniques.
Set individual targets and KPIs.
Prepare staff schedules and manage attendance.
Conduct regular performance reviews.
Handle discipline, motivation and staff retention.
Inventory & Stock Control
Take complete responsibility for inventory accuracy.
Regularly conduct physical stock checks.
Monitor quick-moving and slow-moving products.
Identify dead stock, shortages, damages and discrepancies.
Ensure proper receiving, tagging, storage and display of merchandise.
Coordinate stock transfers and replenishment.
Purchase Orders & Procurement
Check purchase orders against actual requirements and inventory levels.
Ensure the right products,



sizes and quantities are being ordered.
Avoid overstocking and unnecessary purchases.
Coordinate with suppliers/company representatives regarding orders and shortages.
Store Operations
Ensure the store is properly maintained and visually merchandised.
Ensure opening/closing procedures are followed.
Monitor billing, cash handling and daily reconciliation.
Ensure company policies and SOPs are followed.
Handle customer complaints and escalations.
Customer Experience
Ensure every customer receives excellent service.
Train staff in upselling, cross-selling and customer handling.
Personally handle key/high-value customers when required.
Track customer complaints and ensure quick resolution.
Reporting & Analysis
The GM should provide regular reports covering:
Daily/weekly/monthly sales
Gross margin
Expenses
Inventory
Stock ageing
Staff performance
Sales by category
Best/worst-performing products
Purchase requirements
Profitability

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Food provided
Provident Fund

Work Location: In person

📌 General Manager Operations Cuttack
🏢 Sreeleathers
📍 Cuttack