Role Overview:
Join Tradejinis Support Team and assist customers with trading, account, and platform-related queries through email, chat, tickets, and voice interactions.
Key Responsibilities:
Handle customer queries through email, chat, and support tickets.
Provide limited voice support for customer issues when required.
Assist customers with trading platforms, account-related queries, and basic troubleshooting.
Coordinate with internal teams to resolve customer issues.
Maintain accurate records of customer interactions and follow up on pending queries.
Ensure a positive customer experience and timely resolution.
Requirements:
1 to 3 years of experience in customer support/BPO/stock market support preferred.
Valuable communication skills in English.
Kannada/Hindi preferred; other regional languages are an advantage.
Basic knowledge of stock market, trading, Demat, and brokerage services is preferred.
Comfortable working in a target-driven support setting.
NISM Certification: NISM Series VIII Equity Derivatives Certification will be an added advantage.
Why Join Tradejini?
Chance to build a career in the stock market & fintech industry.
Work with an experienced Support Team.
Exposure to trading platforms and financial products.