We are seeking a proactive and customer-oriented Customer Relations Manager to manage customer interactions, follow up on leads, maintain customer records, and ensure a seamless customer experience. Freshers with solid communication skills are encouraged to apply.
Key Responsibilities
Handle customer inquiries through calls, WhatsApp, email, and other communication channels.
Follow up with leads, customers, and partners regularly.
Maintain and update customer information in CRM systems.
Coordinate with internal teams to resolve customer concerns.
Track customer interactions and maintain accurate records.
Support customer retention and engagement initiatives.
Prepare basic reports and updates on customer activities.
Requirements
Bachelor's degree in any discipline.
0–3 years of experience in CRM, customer support, telecalling, sales coordination, or related roles.
Excellent communication skills in English and Malayalam.
Basic knowledge of Google Workspace and MS Office.
Solid interpersonal and problem-solving skills.
Ability to multitask and work in a rapid-paced environment.
Preferred Skills
Customer relationship management.
Lead follow-up and coordination.
Data entry and record management.
Customer service orientation.