Chennai 5–10 Years Full time Omnichannel Communication Platforms & Customer Journeys, End-to-End Business Analysis Delivery & API Integration ODC0266

Job Description
Gather, analyze, and document business requirements, user stories, acceptance criteria, and process flows.
Translate business needs into functional and non-functional specifications for communication platforms (SMS, Email, Push, WhatsApp, In-app, Chatbots).
Perform gap analysis and impact assessments across CRM, mobile applications, core banking, middleware, and workflow systems.
Support the design of message templates, triggers, routing rules, and customer journey workflows.
Collaborate with engineering teams on API-based integrations for real-time and batch messaging.
Act as the primary liaison between business stakeholders, product owners, engineers, and vendors.
Facilitate workshops, UAT sessions, and requirement walkthroughs.
Support backlog grooming, release planning, SIT/UAT cycles, and compliance validation.
Maintain BRDs, FRDs, user stories, process maps, and workflow documentation.





Qualifications
Robust understanding of omnichannel communication platforms and customer engagement systems.
Experience with tools such as Twilio, Infobip, Braze, Adobe Campaign, Firebase, SendGrid, or similar platforms.
Knowledge of APIs, JSON, event-driven integrations, and orchestration workflows.
Experience working in Agile or Scrum environments using tools like Jira, Confluence, and Figma.
Robust analytical, documentation, and stakeholder management skills.
Banking or financial services experience is preferred.
Excellent communication and problem-solving abilities.

Experience
5–10 years of experience as a Business Analyst in digital platforms or customer communication domains.
Hands-on experience delivering communication platform enhancements.
Exposure to regulated environments (banking or financial services preferred).
Proven ability to manage multiple initiatives under tight timelines.

📌 Business Analyst Chennai
🏢 Optimum Solutions
📍 Chennai