Job Summary:
We are looking for a Telecaller – Customer Service Executive who will be responsible for handling customer calls, resolving queries, following up on enquiries and service requests, and ensuring a positive customer experience. The candidate should have excellent communication skills, a customer-focused approach, and the ability to handle multiple customer interactions professionally.

Key Responsibilities
Handle inbound and outbound customer calls related to products, orders, services, deliveries, and general enquiries.
Understand customer concerns and provide appropriate information and solutions.
Handle customer complaints professionally and ensure timely resolution.
Follow up with customers regarding orders, service requests, product enquiries, and pending issues.
Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions in CRM/Excel.
Coordinate with Sales, Service, Dispatch, and other internal teams to resolve customer issues.
Provide customers with accurate information regarding Powermax Fitness products, features, warranty, and services.
Follow up with prospective customers and convert relevant enquiries into sales opportunities.
Maintain regular communication with existing customers to ensure customer satisfaction.




Escalate complex or unresolved customer issues to the concerned senior/team leader.
Achieve assigned daily/weekly call and follow-up targets.
Ensure all customer interactions are handled politely and professionally.
Prepare and share regular reports related to calls, enquiries, follow-ups, and customer complaints.

Required Skills
Excellent verbal communication and customer-handling skills.
Valuable command of English and Hindi; Marathi will be an added advantage.
Good listening and problem-solving abilities.
Comfortable handling customer complaints and difficult conversations.
Basic knowledge of MS Excel, MS Office, and CRM software.
Valuable follow-up and coordination skills.
Ability to work in a target-driven setting.
Positive attitude and customer-oriented approach.
Ability to multitask and manage multiple customer requests.

Qualification & Experience
HSC/ Graduate.
1–3 years of experience in Tele calling, Customer Service, Customer Support, Telesales, Voice Process, or similar roles preferred.

Salary: ₹15,000 – ₹20,000 per month (can be adjusted based on experience and interview performance).

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Telecaller / Customer Service Executive Andheri West
🏢 Powermax Fitness
📍 Andheri West