We are looking for an enthusiastic and customer-focused Telecaller to manage inbound and outbound calls for The Sports Gurukul. The candidate will be responsible for handling inquiries from parents, students, and sports enthusiasts, assisting with admissions, follow-ups, class bookings, and providing excellent customer support to our sports academies and centres.
Key Responsibilities:
Handle inbound and outbound calls related to sports programs and academy inquiries.
Provide accurate information about sports programs, schedules, fees, and centre locations.
Follow up with leads generated through digital campaigns, walk-ins, and referrals.
Convert inquiries into registrations by explaining program advantages.
Coordinate with academy managers and coaches for batch availability and schedules.
Maintain call records, lead status, and customer details in CRM/Excel.
Resolve basic customer queries and escalate complex issues to the concerned team.
Conduct feedback and follow-up calls with existing customers.
Achieve daily call targets and conversion goals.
Ensure a positive customer experience on every interaction.
Requirements:
Graduate in any discipline.
1–3 years of experience in telecalling, customer support, or sales.
Excellent communication skills in English and Hindi (regional language is an added advantage).
Valuable persuasion and interpersonal skills.
Basic knowledge of MS Excel and CRM tools.
Ability to multitask and work in a rapid-paced environment.
Immediate joiners preferred.
Pay: ₹10,000.00 - ₹18,000.00 per month
Benefits:
Flexible schedule
Paid time off
Work from home