Summary:

The HR Helpdesk Senior Associate (Functional) plays a critical role in building, expanding, and maturing the firm’s Oracle HCM Helpdesk and Case Management capabilities. This role will be responsible for both day-to-day support and on designing scalable service models, enhancing Oracle HCM functionality, and enabling consistent, high-quality employee support experiences across the organization.
As a functional contributor within the HRIS team, this role partners closely with People & Community (HR), HR COEs, and HRIS technical teams to define future-state Helpdesk capabilities, optimize Oracle HCM configurations, and support continuous improvement aligned with business needs and system roadmap priorities

Education / Skilled Experience/ Qualifications





3–5+ years of hands-on functional experience supporting HR Helpdesk functionality, preferably including Case Management, knowledge management and AI agents in Oracle HCM.
Experience building or scaling HR Helpdesk or shared services capabilities
Prefer experience working in large, complex, or multi-entity environments
Solid functional understanding of HR processes across the employee lifecycle
Experience translating business needs into functional system requirements
Demonstrated ability to think beyond immediate issues and contribute to capability design and improvement
Solid communication, analytical, and problem-solving skills

📌 Oracle Hcm Functional Consultant Bengaluru (India)
🏢 Grant Thornton
📍 India