Roles and Responsibilities
Provide accurate information about products/services to customers through effective communication skills.
Identify prospects to upsell/cross-sell relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software (Zoho).
Collaborate with internal teams to resolve complex issues that require escalation.
Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and skilled manner.
📌 Customer Service Executive Chennai
🏢 AP Management Consultants
📍 Chennai
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