Job Summary

Responsible for all operations and troubleshooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Responsibilities
Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs/activation post provisioning.
Validate wiring connections schedule dispatches with field operations.
Regularly participates in key projects or activities as a full contributing team member.
Ensure all installation functions are performed in a timely fashion to meet agreed SLAs/KPIs.
Perform escalation management, wherever necessary and in case project is in jeopardy.

Minimum Qualification Experience
Minimum qualification experience:



Relevant experience in network infrastructure project management and on-field experience.

Requirements
Desired Skill sets: Understanding of Provisioning process, Telephone, Internet, Data, Service Activation.
Knowledge in switch and router configuration.

Job Responsibilities
Responsible for delivering orders for Enterprise customers along with supporting service activation over the MSP and Legacy Core MPLS networks and thereby enabling customers to do business.

Additional Responsibilities
Adhere to transparent escalation process and align the customer delivery with right first time.
Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary.
Fallout Management
Task Management
Stakeholder Management
Quality Management
Work closely with key stakeholders, supplier and customer to meet the timelines set.
Robust communication and stakeholder management skills.
Improve customer experience (NPS).

📌 Jr Customer Service Executive Network Operations & Support Chennai
🏢 Tata Communications
📍 Chennai