RTA analysts to ensure business continuity through outage and event management along with business-as-usual KPIs.
Agent schedule adherence and queue management using WFM tools and call-out non-adherence activities to business and operations teams.
Required Candidate profile
2+ years of RTA Experience with hands-on experience of IEX and CXOne
Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
Advanced Excel knowledge
📌 Rta / Mis For A Bpo Lucknow (India)
🏢 GRANDEUR RECRUITMENT CONSULTANTS
📍 India
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