Attending to walk-in customers, addressingqueries about the gold loan process and schemes offered.
Conducting gold valuations andidentifying gold purity accurately.
Properly packing and storing gold andgold packets after loan disbursal. Returning gold ornaments to customers afterloan closure.
Managing cash (system & physical)during loan disbursals, interest collection, and loan closures.
Create recent CUID in system &modifications; in LOS during Disbursal, Part Release / Payments & LoanClosure.
Maintain branch registers as per theguidelines Key / Cash / Packet Movements, Staff & Customer Visits etc.
Ensuring proper collection and storageof customer KYC documents.
Following up with customers for timelycollection of interest and principal payments.
Providing valuable customer service at everystep i.e. while pledging, releasing, or making interest payments.
Additional Responsibilities:
Insummary, the Gold appraiser is responsible for the end-to-end transactionprocess for gold loans - from valuation to disbursal to closure, along withcustomer service.
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