Role & responsibilities
Respond to customer inquiries and concerns via email in a skilled, clear, and empathetic manner.
Provide accurate and detailed information regarding our products and services.
Maintain thorough documentation of customer interactions and ensure timely follow-ups.
Collaborate with internal teams to resolve customer concerns efficiently.
Adhere to response timelines, communication standards, and company policies.
Preferred candidate profile
Excellent written communication skills with solid attention to tone, clarity, and professionalism.
Prior experience handling email-based customer communication and familiarity with email management tools.
Solid problem-solving skills with a customer-first approach.
Ability to multitask, prioritize responsibilities, and work efficiently.
Preferred: Background in English language teaching, communications, customer service, or related fields.
📌 Customer Care Executive Mumbai
🏢 Fourc Gemtech
📍 Mumbai
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