Role & responsibilities
Receive inbound calls from patients, doctors, healthcare providers: respond to inquiries about tests, services, preparations, pricing, sample collection, etc.
Make outbound calls: followups, appointment reminders, upsells of diagnostic packages or supplements.
Effectively process orders, schedule appointments, or facilitate home sample collection if applicable.
Maintain accurate call logs, patient records, update CRM system.
Meet or exceed individual sales targets and KPIs (conversion rate, revenue per call, average handling time, first call resolution).
Use diagnostic knowledge: understand test types, sample requirements, preparation instructions, turnaround time.
Navigate objections, overcome resistance, recommend premium or additional services when appropriate.
Coordinate with labs, collection teams, billing, operations to ensure seamless patient journey.
Provide feedback to training, product, and operations teams:



identify common queries, process bottlenecks, script improvements.
Perform quality assurance: ensure compliance with privacy and data protection, maintain professionalism and empathy in all calls.

Preferred candidate profile
Graduate degree.
Solid verbal and written communication in English and local language (Hindi / regional).
Prior experience (13 years) in call center, tele-sales, or diagnostics/hospital appointment setting.
Understanding of diagnostic processes, lab test types, medical terminology is a plus.
Salesoriented mindset: persuasion, negotiation, upselling.
Empathy, patience, ability to stay calm in high volume or stressful scenarios.
Proficient with CRM systems, MS Office; ability to update records diligently.

📌 Walk In Call Center Executive Radiology New Delhi
🏢 Sarvodaya Hospital
📍 New Delhi