Effectively manage mapped customers, generate revenue, improve book balance and cross-sell products.
Position Responsibilities
2) Focus on developing and implementing a solid foundation in customer relationship management by making outbound calls to Existing and Recent to Bank Customers.
3) Work towards building a better book value, relationship with customers and manage to source services with customer Cross-sell
4) Ensure quality and compliance process is followed on every interaction with the customer.
5 ) Innovatively migrates customer to different channels / platform for banking service provided by the bank
Tracks and Maintains self-performance for review purpose.
B. Qualifications and Experience Requirement
Qualifications Essential
Graduate with 50%
Experience
Essential
Min 2 Years of Experience as a VRM
Valuable influencing and Negotiation skills
Knowledge on tools and flow to be used to monitor (e.g. Microsoft applications, CRM , LMS etc.,)
📌 Customer Support Voice Outbound Bank Contact Centre Malad Mumbai
🏢 Quotient Consultancy
📍 Mumbai
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