Req ID: phone_number

ServiceNow Technical Consultant - Service Mapping Specialist Job Details

Location: On-site (as required)s

Job Type: Full-Time

Job Summary

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Responsibilities
Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
Provide robust hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
Strong knowledge of CSM data models, case lifecycle, and customer workflows.
Architect and manage real-time integrations with CRM, finance systems, and third-party platforms
Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
Integrate ServiceNow with CRM systems, ERP platforms, financial systems,



and external applications.
Oversee interoperability and ensure seamless data flow across platforms.
Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Required Qualifications
Bachelors or Masters degree in Computer Science, Information Technology, or related field.
4+ years of experience in ServiceNow and 5+ years of CSM experience.
Proven track record of successful ServiceNow implementations in enterprise environments. - 2+ Years

Certifications
Required: Should be CIS CSM certified.

Skills Competencies
Solid understanding of ServiceNow architecture and data model.
Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
Experience with Agile methodologies and DevOps practices.
Excellent communication, presentation, and stakeholder management skills.
Ability to work independently and manage multiple priorities in a fast-paced setting.

📌 Servicenow Developer New Delhi
🏢 NTT DATA Business Solutions
📍 New Delhi