Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.
Role Overview
This role is responsible for managing end-to-end logistics operations after booking, including shipment handling, documentation, system updates, and booking support. It involves working closely with Customer Service and FinOps teams to ensure smooth supply chain execution, handle queries, and resolve issues. The person is expected to proactively manage exceptions, maintain accurate data, and ensure a seamless customer experience throughout the shipment lifecycle.
You will be Responsible for:
Managing end-to-end shipment file activities post booking
Creating bookings and providing booking support (BKS)
Handling documentation and accurate system updates
Collaborating with FinOps team for operational finance activities
Managing case handling and resolving customer queries
Ensuring smooth supply chain execution across shipment lifecycle
Identifying and proactively communicating exceptions/issues
Supporting Customer Service in query resolution and escalations
Maintaining robust coordination with internal stakeholders (CS, Ops, Finance)
Qualifications
Graduate of any bachelors degree.
Fluent in English with positive communication skills.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.