COMPANY NAME: Fangs Technology Pvt Ltd (Vivo -TN)

JOB DESCRIPTION: Training & Development Executive

POSITION LEVEL: Executive

QUALIFICATIONS: Any UG Degree, MBA (Marketing)

EXPERIENCE: 1+ Years in Training, Sales Enablement, L&D;, or Retail Training

SKILLS: Training Needs Analysis (TNA), Curriculum Development, Product Training, LMS

Management, training planning & execution, coaching & team development, Data Analysis,

Performance Tracking, Market Analysis, MS Excel & PowerPoint, Stakeholder Management

CORE RESPONSIBILITIES:
Design and deliver online & offline training programs, learning modules, videos, and

training materials based on business needs and performance gaps.
Manage employee onboarding, induction, refresher trainings, assessments, and

knowledge development activities to improve employee capability and learning

retention.
Conduct Training Needs Analysis (TNA) using audit findings, customer feedback,





complaint data, and exam results to identify skill gaps and improve training

effectiveness.
Track employee performance, maintain training records and reports, evaluate training

outcomes using performance metrics, and implement continuous improvement plans.
Provide coaching, mentoring, role-based learning paths, employee engagement

activities, and administrative support including CRM updates and exit formalities.
Prepare monthly training plans, calendars, reports, and ensure timely execution of all

training programs with proper coordination and compliance.
Ensure adherence to training processes, documentation standards, KPI targets, quality

content development, audit readiness, and continuous service quality improvement

initiatives.

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