We are seeking an experienced Team Leader to manage and motivate a team while ensuring the achievement of sales and revenue targets. The ideal candidate should possess robust leadership skills, effectively handle customer escalations, monitor team performance, and maintain high service quality standards.

Key Responsibilities:
Lead, mentor, and manage a team to achieve sales and revenue goals.
Monitor daily team performance and provide regular coaching and feedback.
Handle customer escalations and resolve issues in a timely and qualified manner.
Monitor call quality and ensure adherence to company policies and service standards.
Track team productivity, prepare performance reports, and implement improvement plans.
Coordinate with internal teams to ensure smooth operations and customer satisfaction.
Foster a positive, target-driven, and team-oriented work environment.

Key Skills:
Team Management
Sales Management
Team Handling
Revenue Generation
Customer Escalation Management
Call Quality Monitoring
Leadership and Communication Skills
Problem-Solving and Decision-Making

📌 Bpo Team Lead Mumbai (India)
🏢 Vaishnavi Management
📍 India