We are looking for a Renewal Executive responsible for managing customer renewals, retention activities, upselling, and cross-selling across existing accounts.
The candidate will work closely with customers to ensure timely renewals, maintain strong relationships, and support recurring revenue growth.
The role requires robust coordination, follow-ups, negotiation skills, and the ability to handle multiple accounts efficiently.

Key Responsibilities
* Manage end-to-end renewal activities for assigned customer accounts
* Coordinate with existing clients for contract renewals and subscription continuation
* Build robust customer relationships to ensure high retention and customer satisfaction
* Identify upsell and cross-sell prospects within existing accounts




* Follow up on pending renewals, quotations, approvals, and payments
* Coordinate with internal Sales, Finance, Support, and Account Management teams
* Maintain accurate renewal data and customer records in CRM
* Share timely renewal reminders and contract updates with customers
* Prepare quotations, renewal agreements, and related documentation
* Ensure smooth execution of renewal processes and account continuity
* Resolve customer concerns during the renewal cycle in coordination with support teams
* Maintain weekly and monthly renewal reports and trackers

📌 Renewal Executive Mumbai (India)
🏢 Caliber Organisation
📍 India