Female only

Role & responsibilities
Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
Understand customer concerns and provide appropriate and timely solutions.
Handle customer complaints professionally and patiently.
Provide customers with accurate information about products, services, orders, and policies.
Follow up with customers regarding pending queries, orders, or issues.
Coordinate with the Sales, Operations, Dispatch, and other internal teams for issue resolution.
Maintain proper records of customer interactions and complaints in CRM/software.
Escalate complex issues to the concerned department or senior team member.
Collect customer feedback and communicate important feedback to the management.




Maintain a positive relationship with customers and ensure high customer satisfaction.
Achieve assigned customer support and service targets.

Skills Required

Preferred candidate profile
Minimum 12th pass / Graduate in any discipline.
Proficient in English
Previous experience in customer support, telecalling, sales, or customer service will be an advantage.
Candidates who can join immediately will be preferred.

Perks and benefits
Competitive salary
Friendly and skilled work setting
Learning and career-growth prospects
Training and support

📌 Customer Support Executive Agra
🏢 ARC Ornates
📍 Agra