Job Summary

We are currently seeking a Delivery Senior Analyst to join our team in Bangalore, Karnataka, India.

Responsibilities
Incident Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
Application Monitoring Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
Change Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
Stakeholder Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.




Compliance Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Skills
Expertise in digital patient experience, omnichannel navigation, and virtual intake workflows
Ability to support SEO-integrated provider directories reputation analytics
Skills managing consumer data flows into EMR/CRM systems
Familiarity with digital chatbot/AI platforms and patient access pathways
Data quality management for provider listings, locations, services
Troubleshooting web integrations, mobile responsive tools, and identity access
Experience working with Digitize Traditional Care Systems like Language Services Association,InQuicker and other similar applications

📌 Delivery Senior Analyst Bengaluru
🏢 NTT DATA Business Solutions
📍 Bengaluru