Role & responsibilities

Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of

SLAs while maintaining high levels of employee and customer satisfaction.
Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed

performance expectations.
Oversee daily team activities, set explicit goals, and develop call strategies for executives in collaboration

with clients.
Ensure that the team maintains the agreed standards in relation to job assignments and performance

metrics.
Track and document work schedules and absences to ensure consistent staffing levels.
Resolve any audit-related issues in a timely and thorough manner.




Act as the primary point of contact for all issues and queries related to specific business assignments.
Provide regular feedback, coaching, and training to team members to enhance their performance and

skills.

• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.

• Ensure that sales processes and client interactions are compliant with industry regulations and company

policies.

Preferred candidate profile

Sales Tea m Leader, Sales Assistant Manager

📌 Team Lead Guwahati
🏢 PolicyBazaar
📍 Guwahati