Job Title: Production Support Engineer (Unix/Linux & SQL)

Experience Required - 3 to 6 Years

Work Location - Mumbai

Role Overview

We are looking for a Production Support Engineer with strong experience in Unix/Linux and SQL environments. The candidate will be responsible for monitoring, supporting, troubleshooting, and maintaining critical production applications to ensure business continuity and system availability.

Key Responsibilities
Provide L1/L2 Production Support for business-critical applications.
Monitor application health, system performance, and batch processes.
Analyze and troubleshoot incidents, outages, and performance issues.
Perform root cause analysis and coordinate with development teams for issue resolution.
Execute SQL queries for data validation, troubleshooting, and support activities.
Work on Unix/Linux servers for log analysis, job monitoring, and operational support.
Manage incident, problem,



and change management activities as per SLAs.
Prepare support documentation and maintain operational runbooks.
Participate in release support, deployment activities, and application monitoring.

Required Skills
Robust hands-on experience in Unix/Linux commands and shell setting.
Good knowledge of SQL for querying and data analysis.
Experience in Production/Application Support setting.
Understanding of Incident Management, Problem Management, and Change Management processes.
Ability to analyze logs and troubleshoot application issues.
Good communication and stakeholder management skills.

Additional details
Candidate should be comfortable working in 24x7 rotational shifts, including night shifts.
Work From Office (WFO) is mandatory

📌 Prod Support Role Unix, Linux, Sql Mumbai (India)
🏢 Cognizant
📍 India