General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
Responsibilities
Remote Customer Service: Providing customer service and support via phone, online chat, or text, including:
Call center-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution (typically performed in an office setting) in response to a lower volume of higher complexity inquiries
Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility, including:
Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service center
Requirements
Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education.
Requires moderate supervision.
Can solve routine issues independently, with occasional deviations or improvement to standard procedures.
📌 Customer Support Executive Gurugram
🏢 TP
📍 Gurugram
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