Key Responsibilities:
Provide L1/L2 technical support to users for hardware, software, network, and system-related issues.
Troubleshoot Windows/Linux operating systems, applications, printers, and peripherals.
Install, configure, and maintain desktops, laptops, software, and IT equipment.
Handle user access, password resets, Active Directory, and permissions.
Troubleshoot basic LAN/WAN, TCP/IP, DNS, DHCP, VPN, and connectivity issues.
Monitor and resolve incidents through a ticketing system.
Escalate complex issues to the appropriate infrastructure, network, security, or application teams.
Maintain proper documentation of incidents, resolutions, and IT assets.
Follow ITIL/Incident Management processes and meet defined SLAs.
Support system updates,



patches, backups, and basic security requirements.

Required Skills:
Windows / Linux fundamentals
Networking fundamentals TCP/IP, DNS, DHCP, VPN
Active Directory
Hardware & software troubleshooting
Ticketing tools – ServiceNow, Jira, Remedy, etc.
Basic ITIL knowledge
Valuable communication and problem-solving skills

Preferred Skills for AWS DevOps Transition:
Linux administration
Networking
Git/GitHub
Basic scripting – Python/Shell
Virtualization
Basic AWS knowledge

📌 It Support Engineer Bhubaneswar
🏢 Aapjimini Techsoft
📍 Bhubaneswar